The A2Z AirDock and companion drone packages are currently available for deployment. Enterprise or government agencies seeking to deploy a network of drone docks can choose to own and operate the network of AirDocks through a direct purchase or lease program, or explore the company’s new drone-network-as-a-service (DNaaS) model.
See below for details of A2Z Drone Delivery’s new service offering (DNaaS).
Who is DNaaS For?
Service providers, enterprise or government users with an existing patrol or delivery application, looking for a scalable service offering.
Why choose DNaaS?
1. Low barrier to entry. Rather than a large upfront investment, customers only need to cover the deposit and monthly service fees.
2. Ongoing support. We are there every step of the way to help our customers grow.
3. Easy to scale. Ramp up operations without the financial burden.
How does it work?
Vetting process
a. A2Z business development team interview
b. Proof of use case
c. Proof of business credibility
d. Proof of drone operations experience
e. Custom integration consultation
f. A2Z approves DNaaS customer
Onboarding
a. Contract and waivers
b. A2Z receives deposit payment
Shipment
a. A2Z prepares drones and docks for shipment
b. Pre-arrival site preparation, operations training, regulatory support (remote)
c. First month service fee received
d. A2Z ships drones and docks
e. Software setup, client web app server deployment, 4G carriers
Setup & Installation
a. Customer receives drones and docks
b. Drone and dock setup (remote)
c. Walk through preflight procedure, maiden flight (remote)
d. Setup WhatsApp message groups for live support
Operations Support
a. A2Z operations team is available around the clock to respond to questions and offer remote assistance
Technical Support
a. A2Z technical support team is available around the clock to assist with any technical issues
Regulatory Support
a. A2Z regulatory support team is available to answer questions and provide test data for customers to submit to their regulators
What happens if the product breaks?
Report the issue in our support chat
Complete a technical support form detailing what parts require attention and a sequence of events from operators
A2Z assesses the report and provides recommended course of action within 24hrs
If the failure is due to product malfunction, A2Z will cover the cost of repair
If the failure is due to product misuse, the customer will cover the cost of repair
What happens if product is lost?
If a product is lost, the customer will be liable for the direct purchase price of the lost product. If the customer chooses not to continue with their service, they are also liable for half of the outstanding service fees of their term.
Who is liable for the operations?
The customer is the operator and is fully responsible for their operations. We require our customers to purchase insurance before they begin their operations.
Who owns the product?
A2Z owns the product regardless of how long the service term.
Is the product new?
In most cases, the product is new. If not, it will be certified refurbished.
How long are the contract terms?
They start at 6 months and can be extended to meet customers' needs.
How do customers end their contracts?
Customers may choose to not renew the contract, or submit a request for early termination.
The cost of early termination is 50% of the remaining contract. Customers may not terminate the contract during the first 6 months.
What happens if the product is returned late?
A late fee is applied.
What happens if the customer does not pay the monthly fee?
If A2Z does not receive the monthly fees, the drone and dock will be remotely disabled. The customer must return the products and will owe A2Z the early termination fee.
Can the drone and docks be customized?
Yes, the outer shell of the drone can be customized with the customer’s graphics. The client web application can also be white-labeled. Only visual customization is permitted. No other modifications to the product are allowed.
How are web services charged?
The client web application costs $250/month per drone and is billed together with the monthly service fee.
Who owns the batteries?
Customers purchase and own their own batteries.